We offer unparalleled expert advice on all our products and solutions through our in-house Technical Support Team (TST).
With over 40 years insulation experience, our TST provide free, expert advice to construction professionals through phone and email.
You can contact the TST on +44 (0)1744 76 66 66 or email firstname.lastname@example.org.
Our TST help desk is staffed from 8.00am to 5.00pm Monday to Thursday (BST) and 8.00am - 4.00pm Friday (BST) by experienced insulation experts, ready to provide advice on regulations, products and energy performance.
As well as technical advice, our TST team can provide U-value calculations, NBS clauses, 3D Heat Loss Calculations and CAD files for your project. Just call +44 (0)1744 766666. Alternatively, you can email email@example.com. We will normally respond to emails within 24 hours.
For written U-value calculations, please email details of your full through construction build-up to firstname.lastname@example.org and we will respond accordingly to meet your requirements.
We are a fully accredited member of the industry leading British Board of Agrément (BBA) U-value and Condensation Calculation Competency Scheme which promotes and assists accurate, objective and consistent calculations of U-values and condensation calculations within the UK construction industry. As part of our ongoing participation in the scheme, we are required to maintain written records for audit trail purposes.
U-value calculations and the BBA / TIMSA Competency Scheme
Knauf Insulation is a fully accredited member of the prestigious and industry leading British Board of Agrément (BBA) U-value and Condensation Calculation Competency Scheme. The scheme, which was launched on 1st April 2010, has been created by the British Board of Agrément in conjunction with the Thermal Insulation Manufacturers and Suppliers Association (TIMSA) to promote and assist accurate, objective and consistent calculation of U-values and condensation calculations within the UK construction industry.
As a result, Knauf Insulation customers can be assured that the U-value and condensation calculations supplied to them are in line with all relevant industry standards, accurate and consistent, and there is a clear and comprehensive audit trail in place.
Numerical modelling calculation service
Our Technical Support Team have the ability to provide 3D finite element heat loss calculations to fully comply with Building Regulations Part L. By analysing the heat flows through external wall construction elements (such as rainscreen cladding systems) TST can provide robust supporting evidence for U-value calculations. Additionally, we can also provide 2D heat loss calculations associated with non-repeating thermal bridges, such as those that occur at the junctions between elements and around the perimeter of window and door openings.